Frequently Asked Questions
What is the “DOHA MILES” Program?
“DOHA MILES” Program is an online / mobile enabled program by Doha Bank. It is one of the most rewarding programs in Kuwait where you earn Miles for transactions made on your Doha Bank Credit Cards and then use your DOHA MILES to book your flight at 300+ partner airlines, make your hotel reservations at 300,000+ hotels worldwide, transfer your DOHA MILES to popular frequent flyer programs, Shukran Rewards.
Which type of cards are included in the “DOHA MILES” Program?
All Doha Bank Visa Classic, Visa Platinum Cards are included in the “DOHA MILES” Program
How do I earn DOHA MILES?
You can earn DOHA MILES by simply using your eligible Doha Bank credit cards locally and internationally for purchases over point of sale (POS) machines and online transactions.
Where can I redeem my DOHA MILES?
You can redeem your DOHA MILES for FREE airline tickets, hotel bookings worldwide, Miles transfer to Frequent Flyer Programs or Shukran Rewards by simply logging on to your DOHA MILES account.
How soon can I use my DOHA MILES?
As soon as your DOHA MILES are credited to your account, you can redeem your DOHA MILES. Please note local transactions take up to 2 working days and international transactions can take up to 3-4 working days to get posted to your account. Once the same is posted, the earned DOHA MILES will be posted to your account within one working day, which you can then redeem.
Do I need to contact anyone to use or activate my DOHA MILES?
Your DOHA MILES can be used through your Doha Mile account by activating your profile on www.dohamiles.com. There is no need to contact anyone however, for any further queries, you are requested to please contact our 24/7 Phone Banking services at +965 22917222
Can I access my account via phone?
Yes, you can access your account via any mobile browser on your smart phone by visiting www.dohamiles.com
For how long is my membership valid?
As long as you hold a valid and active Doha Bank credit card, you will remain a member of the “DOHA MILES” Program.
If I do not activate my DOHA MILES account, will I still earn DOHA MILES
Yes. You will earn DOHA MILES on all your eligible transactions completed at Point of Sale (POS) machines or online purchases, irrespective of whether you have activated your “DOHA MILES” account. However; in order to be able to redeem your DOHA MILES for FREE flights, hotels and miles Exchange you need to visit the website www.dohamiles.com and activate your account.
How do I know the total number of Miles currently available in my “DOHA MILES” Account?
To know the number of miles currently available, you need to log in to your DOHA MILES account to view your “DOHA MILES” statement in the Accounts Summary tab. You can also view your available DOHA MILES in the Doha Bank online banking portal and mobile banking application by logging in with your User ID and password for your online banking and mobile banking application. In case of FREE Shopping on POS, you can present your Doha Bank Credit Card at the payment counter, requesting to check your DOHA MILES balance.
In addition, you can also contact our customer services helpline at +965 22917222 in case of any further queries or assistance.
If I have 10,000 DOHA MILES on my Visa Classic Credit Card and 5,000 on my Visa Platinum Credit Card, can I transfer my DOHA MILES between my Cards?
You don’t need to transfer your DOHA MILES between your Credit Cards, as the total Miles earned under both your credit cards will reflect in total under your unique customer number on the DOHA MILES portal.
What is the validity of my DOHA MILES?
Your “DOHA MILES” are valid for a period of 36 months starting from the transaction date.
What will happen to my DOHA MILES if my card is lost / stolen?
The DOHA MILES earned prior to your card being lost / stolen will not be effected as all your DOHA MILES earned by you; even under multiple cards you possess will be under one unique Account Number assigned to you. However, if you cancel your card(s) permanently, then the DOHA MILES that you have earned and not redeemed will expire with immediate effect.
What will happen if I do not pay my monthly credit card due amount / installment?
If you do not pay your monthly credit card amount due / monthly installment, you will not be able to use any of DOHA MILES until the outstanding dues are paid.
If I cancel any one of my credit cards that awards DOHA MILES, will the miles accumulated expire?
You should always have at least one active card in order to be able to log in to your DOHA MILES account and redeem your DOHA MILES. Your DOHA MILES earned will automatically expire if you request to cancel or if the bank cancels all your credit cards.
If I have cancelled a transaction, will the DOHA MILES earned for that transaction also be cancelled?
Yes. The DOHA MILES will be cancelled.
If I do not have sufficient DOHA MILES to complete a redemption for flights or hotels bookings, can I pay the difference in amount using my Doha Bank credit card?
Yes, you can purchase DOHA MILES in order to complete your redemption for flight or hotel bookings by purchasing the difference of DOHA MILES required like any other online purchase by using your Doha Bank Credit Card. DOHA MILES cannot be purchased for Miles Exchange.
What is the minimum number of DOHA MILES required to redeem my DOHA MILES on FREE Flights, Hotel Bookings?
There is no minimum requirement to redeem your DOHA MILES.
Can my supplementary cardholder earn and redeem DOHA MILES?
All the DOHA MILES earned by your supplementary cardholder will show on your DOHA MILES account. However; since your Doha Mile account has been registered under your details via One Time Password (OTP) Process and the One Time Password (OTP) for all redemption requests is only sent to your registered Email and Mobile Number, therefore your supplementary cardholder cannot redeem the miles on the online portal.
Can I cancel my Doha Miles redemption for a free flight or Hotel?
No, once the redemption is completed the booking cannot be cancelled. The flight or hotel bookings can however be amended by contacting your designated Travel Desk in United Arab Emirates at (+971-43166579).
Can I also earn DOHA MILES on transactions conducted on my corporate credit card(s) and on my cash advance, remittances and government payment transactions?
No, you cannot earn DOHA MILES on transactions carried out on your corporate credit card(s) and on cash advance, remittances or government payment transactions. However; you can earn DOHA MILES on all other qualifying retail transactions (both local & international) including online transactions.
How to Activate:
How do I login to the DOHA MILES portal?
You need to activate yourself on the portal. Activation is a very simple, three-step process:
Step 1: Visit www.dohamiles.com, click on ‘Activate’ and enter your Civil ID number, Mobile Number and Date of Birth. Successful validation of two of three information points will prompt a One Time Password (OTP) generation and will be sent to your registered mobile number and email address simultaneously.
Step 2: Please input the One Time Password (OTP) received.
Step 3: Activate your account by setting up your login ID and password.
The above steps will also be applicable in case you forget your password or get locked out of your account on entering an incorrect password more than five times.
How to Redeem
The steps to redeem your DOHA MILES are as follows:
- Login to your DOHA MILES account.
- Choose a redemption category.
- Follow the instruction stipulated for each of the redemption categories.
- The redemption history is made available for use under the My Account page.
Registration & Usage
Can I use my Doha Bank Online banking credentials to transact on DOHA MILES website?
No, you need to separately activate yourself on the DOHA MILES portal through the process described above.
Do I need to activate/log-in separately on DOHA MILES website?
Yes, the activation/log-in process on DOHA MILES website is independent of your access to Doha Bank’s online banking or mobile banking.
Is my e-mail address and mobile number required for my DOHA MILES account?
It is required to update your email address and mobile number with the bank. During the booking process of your travel redemption it helps us to send you the relevant communications such as your One Time Password (OTP) including your itinerary and receipts of your booking. Your contact details are also communicated to the airline, hotels or the respective service providers should they need to get in touch with you, in case of unforeseen circumstances (for instance in case of a rescheduling of a flight etc.)
Where can I find my DOHA MILES Summary?
You can view your DOHA MILES account summary in the My Account section or on the Profile tab on the ' DOHA MILES' website.
Which all airlines and hotels, I can redeem my DOHA MILES?
You can redeem your DOHA MILES at more than 300 airlines and more than 300,000 hotels worldwide.
Do I have to pay anything for booking the redemption tickets and hotel bookings?
There are no redemption charges for DOHA MILES.
Can I redeem my DOHA MILES for ticket and hotel booking for my family or friends?
Yes, you can redeem your DOHA MILES for family members and friends.
How do I know my airline or hotel booking was confirmed?
The portal will generate a pop-up where you can click and view your e-Ticket / e-booking and will also send the same to your registered E-mail address. This will also be available in the My Redemption tab where you click on the same for viewing and printing.
You can also call Doha Bank contact center on +965 22917222, in case you do not receive the e-Ticket within 24 hours of booking / redemption.
What if I do not get a confirmation at the time of booking?
If a confirmation page does not display once you complete your booking, please check for a confirmation under the Redemption section. In case DOHA MILES have been deducted and you cannot see the purchased product, kindly call us our 24/7 customer services number on +965 22917222 and we will be happy to address your query.
Can I book tickets for infants on DOHA MILES?
Yes, you can book one infant per adult on DOHA MILES. As per airline rules, the age of the infant must be below 24 months as on the date of travel. Please make sure that you carry valid proof-of-age document at the time of check-in. The infant is not awarded a seat on the flight and they have to travel with the accompanying adult.
What is the maximum number of seats I can book?
A maximum of 9 seats can be booked at one time. If you need to book for more than 9 travelers, you will have to re-start the booking process for the additional travelers. Airlines rules apply.
I did a search for flight tickets and selected my flight. However, after providing the passenger details, I see that the fares have increased. Why?
Due to the dynamic nature of airline fares, it may happen that when you confirm the booking after entering passengers’ details, the seats at your selected fare are sold out leading to increased fare. In case the fare has gone up, you may modify the search and select a flight as per your convenience and affordability
How do I confirm my seat assignments?
DOHA MILES does not offer a pre-seating option. However, you can do web check-in for your flights through the airline portal that you are travelling by and select your seats before you travel.
How do I get a boarding pass for an e-ticket?
You can check-in in three ways.
1. Some of the airlines provide a web check-in facility, where you can select your seat and print your boarding pass online. If you use this facility, you will have to approach the check-in counter to drop your baggage.
2. You can also check-in using Tele check-in service provided by some of the airlines. In such cases, you will have to present your ticket and ID proof at Airline check-in counter for issuance of boarding card and for baggage drop.
3. Alternatively, you can check-in physically at the airport counters of the airline by presenting your ticket and ID proof.
How do I find out my baggage limit?
Please note that airline restrictions on baggage apply to both checked-in bags as well as cabin baggage. Kindly contact the respective airline directly or visit their website for accurate details regarding baggage limit.
I have booked my tickets but need to add my child's tickets to my booking. How do I do it?
We do not allow child below 12 years to be booked individually. Please contact your airline to create the booking of child directly with them.
How do I print my ticket?
Just login to your account and visit the My Redemption tab. The redemption tab contains your past redemptions. Just click on the relevant link to view your ticket.
Can I book a special request like meal, wheel chairs through DOHA MILES?
No, DOHA MILES website does not support this feature. You will have to contact the respective airline directly.
How do I change a flight reservation?
If you wish to change a flight reservation, you are requested to please contact the designated travel desk helpline printed on your redemption receipt (e-Ticket) to make the required amendments such as date and time change or upgrade or any other change. Please note that, the airline may charge a fee to amend the tickets. In case of cancellation, we cannot refund the DOHA MILES already redeemed by you.
Can more than two adults stay in one room?
Most hotels allow additional guests to stay in a room for an extra charge, as long as the room does not exceed the maximum number of guests allowed per room. You can directly check with your hotel and they will help you with your request, which is subject to the terms and conditions of the hotel.
Our children will be traveling with us - do they stay for FREE?
When making your booking, select the number of children traveling with you from the 'Children' drop-down box. If you select just 1 child, our search will give you the price of a double room with child, not including an extra bed. If you want an extra bed in the room, you need to increase the number of guests in your search or contact the hotel where you are travelling, which is subject to the terms and conditions of the hotel.
What if I need a specific type of hotel room (non-smoking, wheelchair friendly, etc.)?
Please book your room and contact the hotel at the number mentioned on your e-reservation receipt. Please note that your requests are subject to the terms and conditions of the hotel.
How long will it take for the hotel to get my booking information?
The time it takes for a hotel to get your booking information varies by specific hotel and arrival date. In most cases, the hotel should receive the reservation information within 12 hours of the time you made your booking (except for nights and weekends when the hotel's reservation department is closed). Please note that this does not apply to bookings made for the same day.
What is my hotel's check-in time?
Typically, hotel check-in time is usually after 2:00 pm (local time). Please check with the hotel you have made a reservation at for its exact check-in time.
Will the hotel hold my room if I'm arriving late?
Please check with the hotel you have made a reservation at for confirmation. It subject to the hotel terms & conditions.
What if I am going to arrive early?
Please check the details with the hotel you have made a reservation at for confirmation. It subject to the hotel terms & conditions.
How do I get a receipt or invoice for my hotel booking?
Please log in to your DOHA MILES Account and visit the My Redemption page. You should be able to see the link depicting your hotel booking. Just click on the link and you can view your receipt or invoice for your hotel booking.
How do I cancel my hotel booking?
Your booking cannot be cancelled and the DOHA MILES and booking amount is non-refundable. Therefore; kindly review your booking dates before redeeming your DOHA MILES to avoid any inconvenience.
By when do I need to amend my hotel booking?
Please refer through the hotel's booking policy mentioned on the booking page and in the printed e-reservation slip, while making the reservation. Please keep in mind that irrespective of what the respective hotel's booking policy says, you cannot cancel your bookings made via your DOHA MILES.
How will I get my DOHA MILES back after cancelling a hotel / air booking?
DOHA MILES for cancelled bookings for flights or hotels are non-refundable. We recommend you review and thoroughly check your booking selection prior to any redemption.
Apart from Flight and Hotel, can I transfer My DOHA MILES to other Frequent Flyer or Rewards Programs?
Yes, you can transfer your DOHA MILES to the most popular Frequent Flyer Programs in the world and at Shukran Rewards. The list of our Miles Exchange Partners are mentioned below:
- Qatar Airways Privilege Club
- Jet Privilege
- Gulf Air
- Shukran Rewards
What is the minimum number of DOHA MILES required to transfer to the listed Miles Exchange Partners?
You will require a minimum of 2,000 DOHA MILES to transfer to any of the Miles Exchange Partner Programs.
How do I transfer my DOHA MILES into these programs?
You will need to complete the following steps:
- Login to your DOHA MILES account and click on the Miles Exchange tab on the top bar.
- Select the program you would like to transfer your DOHA MILES to.
- Enter your membership number for the frequent flyer or Retail loyalty program you are transferring your DOHA MILES to.
- Select the number of DOHA MILES you wish to convert to the participating Miles Exchange Partner. The number of DOHA MILES required to be transferred will be displayed. (Note: A minimum of 2,000 number of DOHA MILES is required to transfer to any of the Miles Exchange Partner programs currently available.)
- Your request will be processed and the exchanged DOHA MILES should appear in your selected Frequent Flyer Program or Shukran Rewards within 3 to 5 days.
Do I need to have a membership with the Frequent Flyer Program or Retail Loyalty program that I wish to transfer my DOHA MILES to?
Yes, you need to provide a valid membership account number in order to complete your transfer request.
Can I purchase Frequent Flyer airline and Retail Loyalty points on DOHA MILES website with my Doha Bank Credit Card?
No, purchasing of participating Miles Exchange partner currency is not permissible.
Can I redeem my DOHA MILES for conversion to any other airline’s Frequent Flyer Programs or Rewards Programs?
No, DOHA MILES can only be exchanged for the participating programs mentioned above.
What is the value of each of the participating Miles Exchange Partner currency with respect to DOHA MILES.
1 Doha Mile is equal to 1 Miles Exchange Partner currency. For example, if you transfer 10,000 DOHA MILES to Qmiles; your Qatar Airways Privilege Club account will be credited with 10,000 Qmiles.
Call Hello Doha on +965 22917222