Customer Feedback

116 We wish to know how we can improve the level of service you currently receive and, therefore, would appreciate your response to the following questions. The information you supply will be treated in the strictest of confidence.   The following questions are designed to determine the extent to which you are satisfied with our performance on the following 16 attributes:       Very Dissatisfied Somewhat Dissatisfied Neutral Somewhat Satisfied Very Satisfied  1 Personalised service 1        2        3        4        5         2 Friendly staff 1        2        3        4        5         3 Knowledgeable staff 1        2        3        4        5         4 Ability to solve problems 1        2        3        4        5         5 Accurate record keeping 1        2        3        4        5         6 Services available 1        2        3        4        5         7 Minimum balance requirements 1        2        3        4        5         8 Interest rates on deposits 1        2        3        4        5         9 Interest rates on loans 1        2        3        4        5         10 Service charges 1        2        3        4        5         11 Easy to understand forms 1        2        3        4        5         12 Appearance of facilities 1        2        3        4        5         13 Location of facilities 1        2        3        4        5         14 Hours of operation 1        2        3        4        5         15 Telephone answering 1        2        3        4        5         16 Security and confidentiality 1        2        3        4        5          Would you recommend our Bank to a friend/colleague?Yes  No If no, why not?      We would welcome any additional comments you wish to make regarding our staff, products and/or services including perhaps suggesting one important improvement you feel we could make in our Bank.      Your Name:*    Account Number:    Branch Name:    EMail:    Phone No.: